Refund Policy

Effective Date: July 26, 2026

This policy applies to purchases of credits on Physicar AI (1 credit = 1 USD). Payments are processed by our payment provider, Paddle, as merchant of record. It is part of our Terms of Use (Article 6); see also the Pricing page.

When a refund is available

Refunds are handled per purchase. For each credit purchase, you may withdraw the purchase and receive a full refund of the amount paid if both of the following are met:

1. You request it within 7 days of the purchase date, and
2. You have not used any credits since that purchase.

When a refund is not available

• Once you use any credits after a purchase, that purchase is no longer eligible for withdrawal. Credits are digital content whose provision begins immediately upon top-up; at checkout you confirm your agreement that the right of withdrawal is excluded once use begins, to the extent permitted by applicable law (including the Act on Consumer Protection in Electronic Commerce of the Republic of Korea).
• Free credits (welcome credit, gifts received, guest allowances) have no cash value and are not refundable.

How to request a refund

• Email support@physicar.ai from your account email, with the purchase date and amount (or your receipt).
• Refund requests are accepted by email only — there is no self-service refund button in the Service.
• Approved refunds are returned to the original payment method through our payment provider. Taxes collected at checkout are refunded together.

Your statutory rights

Nothing in this policy limits refunds or remedies required by applicable law — for example, where paid services cannot be provided due to a cause attributable to the Company.

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Questions: support@physicar.ai